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Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Patient Resources

Frequently Asked Questions

Frequently asked questions about our facility.

COVID-19 FAQs

COVID-19 Testing and Quarantine FAQs

Who should get tested?
What if my test result is positive?
What if my test result is negative?

Urgent & Emergency Care FAQs

What should I do if I have a non-life-threatening health issue?
What should I do if I have a life-threatening health issue?
What should I do if I’m still unsure if I need urgent care?
Does Joint Base Andrews provide emergency care services?
Does Joint Base Andrews provide urgent care services?

Laboratory FAQs

How long does it take to receive test results?
How can I receive a copy of my test results?
Can the laboratory help me interpret my results?
Are my results confidential?
My outside provider is requesting a copy of my results. Can you fax the provider a copy?
My provider has requested a test that requires fasting. What is required?
My provider has ordered a 3-hour glucose tolerance test. What do I need to do in advance?
What do I need to bring with me?

Medical Standards Management Element FAQs

Why are all Service members required to get the Separation History and Physical Examination (SHPE) before leaving active duty?
How do I schedule the exam?
If there’s any information missing from my record, how do I get it added?
How do I file a VA disability claim?

TRICARE FAQs

Military Health System FAQs

Don't forget to keep your family's information up to date in DEERS!