Access the latest COVID-related information from Malcolm Grow Medical Clinics and Surgery Center by visiting our COVID-19 Vaccine, COVID-19 Testing, and COVID-19 Alerts Pages

Health Services

Family Health

As one of Joint Base Andrews Patient Centered Medical Home (PCMH) clinics, the Family Health Clinic is comprised of two clinical teams: Ravens and the Raptors. Each clinic team has four board certified provider PCMH teams assigned with a mix of physicians, physician assistants, nurse practitioners, nurses, and medical technicians both active duty and civilian.

We aim to improve the health of our retirees, their families, and the family members of our Active Duty population by providing safe, timely, and evidence-based health care. Our primary care services focus on prevention and screening, as well as, treating illness. 
Personnel experiencing COVID-19 symptoms (i.e. cough, congestion, sore throat, nausea, vomiting, diarrhea, body aches, fever, chills, loss of taste or smell) must have a negative COVID-19 test within 7 days of onset of symptoms, If not, you may be deferred to the COVID-19 testing site.  To schedule a COVID-19 test visit:


  • Primary care for 18 years and older (non-active duty beneficiaries)
  • Directs assessment, management & coordination of acute and preventive medical care, promotes telehealth services, initiates specialty referrals/emergency transfer, performs minor surgical procedures, and provides initial diagnosis, imaging, labs, medication administration/refill
  • GYN care (well women’s exam and IUD/ Nexplanon placement)
  • Additional services include Behavioral Health Consultant, Clinical Pharmacist, patient education, disease management, and case management for special populations at highest risk of adverse outcomes and utilization.

Walk in Services

  • Check-in begins at 8:00 a.m. to 11:00 a.m. and starts again at 1:00 a.m. to 3:00 p.m.
  • We see you for the following issues for walk-in services.
    • Adult Upper Respiratory Infection
    • Adult Sore Throat
    • Blood Pressure
    • Women Dysuria**
    • Pregnancy Test**
    • Provider Prescribed Injections (Depo-Provera, B-12, Testosterone)
    • STI Check**
    • Suture Removal
    • Wart Removal Re-treat/ Repeat Visit
  • All none acute conditions will be given an appointment with their PCM.
  • Adult Upper Respiratory Infection symptoms cannot be present for more than 10 days
  • **Can be completed over the phone

Telephone Consult (TCON)

Telephone consults are requests that can be completed without an appointment. These are not be confused with virtual appointments. Providers review TCON and determine the best action needed to grant the request. Once a TCON is place, the provider has 3 business days to respond.  A nurse or technician will contact the patient with the provider’s response.

Contact Us


888-999-1212, Options 1-2-1-3
Schedule an Appointment
888-999-1212, Options 1-2-1-3
TOL Patient Portal


7:00 a.m. to 4:30 p.m.
Hours subject to change in support of federal holidays, designated family days, and training days, held the second and fourth Thursday of each month


2nd Floor
1060 West Perimeter Rd.
Joint Base Andrews MD 20762

Secure Messaging

TOL Patient Portal


Joint Base Andrews Visitor Center


Nurse Advice Line

800-874-2273, Option 1
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