Access the latest COVID-related information from Malcolm Grow Medical Clinics and Surgery Center by visiting our COVID-19 Vaccine Availability, COVID-19 Testing, and COVID-19 Alerts pages or schedule your COVID-19 vaccine appointment online.

Patient Resources

Customer Service

Patient Advocate

The Medical Group Patient Advocate provides a link between our beneficiaries and staff members to help achieve high quality health care. We promote mutual respect, support the rights and responsibilities of our patients, and educate our patients about clinic policies and procedures. 

Clinic Patient Advocates in clinics/departments/services help to correct customer service issues for our patients and their family members. Attempts to resolve patient concerns should be made at the lowest possible level. If you have a concern, please speak with the clinic patient advocate.

For concerns that are unable to be resolved by a clinic patient advocate or require follow-up, please speak with the Medical Group Patient Advocate in the Patient Advocate department. We welcome your concerns, suggestions, and compliments.

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.

Contact Patient Relations

Phone

240-612-2048
240-612-2224

Hours

Monday–Friday
7:30 a.m. to 4:30 p.m.

Location

1st Floor (near Outpatient Records)
1060 West Perimeter Rd
Joint Base Andrews MD 20762

Email

Email Patient Advocate

Contact BCAC/DCAO

Phone

240-612-2202

Hours

Monday–Friday
7:30 a.m. to 4:30 p.m.

Location

1st Floor (near Outpatient Records)
1060 West Perimeter Rd
Joint Base Andrews MD 20762

Don't forget to keep your family's information up-to-date in DEERS.