Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

The Medical Group Patient Advocate provides a link between our beneficiaries and staff members to help achieve high quality health care. We promote mutual respect, support the rights and responsibilities of our patients, and educate our patients about clinic policies and procedures.
 
Clinic Patient Advocates in clinics/departments/services help to correct customer service issues for our patients and their family members. Attempts to resolve patient concerns should be made at the lowest possible level. If you have a concern, please speak with the clinic patient advocate.
 
For concerns that are unable to be resolved by a clinic patient advocate or require follow-up, please speak with the Medical Group Patient Advocate in the Patient Advocate department. We welcome your concerns, suggestions, and compliments.

Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.