Getting Care

Appointments & Referrals

To make an appointment, log in to the TOL Secure Web Portal‚Äč.

Read the TOL Appointment Center Brochure for more information.

For any care that your primary care manager does not provide, such as urgent, preventative, mental health, and specialty care, you will need a referral. Find out more about how to obtain the necessary referral and authorization.

Malcolm Grow Medical Clinics and Surgery Center is closed on all Federal holidays and designated family days.

Every 2nd Thursday of the month services are limited to the Emergent Care Center. The Emergent Care Center at Joint Base Andrews is open from 7:00 a.m. - 5:00 p.m., 7 days a week. Patients with emergency medical needs between the hours of 5:00 p.m. and 7:00 a.m. will be directed (or transported by ambulance if calling 911) to an emergency department at a nearby hospital. The Military Health System Nurse Advice Line is available 24/7 at or 1-800-TRICARE (874-2273) Option 1.

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