HomeHealth ServicesUrgent & Emergency Care

Health Services

Urgent & Emergency Care

Call 911 or go to the nearest emergency room. Some military treatment facility locations offer emergency room services and others do not, so be sure to be familiar with the clinics and services offered at your location.

Medical emergencies are the sudden and unexpected onset of a medical condition that:

  • Is threatening to life, limb, or eyesight;
  • Requires immediate medical treatment; or
  • Manifests painful symptoms that requires immediate response to alleviate suffering.

Call your primary care manager within 24 hours or the next business day after getting emergency care to get authorization and coordinate ongoing care.

National Suicide Prevention Lifeline1-800-273-TALK (8255), option 1

Veterans Crisis Line1-866-966-1020

TRICARE Urgent Care

TRICARE Emergency Care

Contact Us

The Emergent Care Center at Joint Base Andrews is located in Building 1060, First Floor, East Wing. It provides both urgent and emergency medical care. If you become ill after hours with an urgent condition (one that requires treatment within 24 hours) you must use the ECC or other local military medical emergency room. If you are enrolled to the 11 MDG and choose to use a civilian provider or urgent care facility you must obtain prior authorization or you will be responsible for the cost of the visit.

Call the Main Phone Line during duty hours at 1-888-999-1212, option 1, 1, for an acute appointment or go directly to the ECC.

In an emergency (danger of losing life, limb or eyesight due to illness or injury), call 911 (522 on Joint Base Andrews). The ECC provides ambulance service for emergencies occurring on Joint Base Andrews. Emergency care is provided 24 hours a day. Patients are treated according to the severity of their illness, not on a first come, first served basis.

Don't forget to keep your family's information up-to-date in DEERS.