Pharmacy

Joint Base Andrews Pharmacy fills new prescriptions and refills at no cost for covered medications for anyone who is eligible for TRICARE pharmacy benefit.

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers. Prescriptions from military providers are filled at the main pharmacy and prescriptions from civilian providers are filled at the BX pharmacy.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• You can activate the prescription(s) and wait, or
• You can come back later to pick them up.
• NOTE: Prescriptions are NOT automatically filled after a provider places an order. It is the patient’s responsibility to activate medications for pharmacy to fill.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option and may cause delays to prescription filling.

To submit an electronic prescription:
Ask your provider to select the:

• Pharmacy name: DOD ANDREWS PHARMACY
• Pharmacy NCPDP/NPI: 2138368/1518379395
• PDMP Records – Select as “state”: MILITARY HEALTH SYSTEM
• eRx Zip Code: 20762

If you hand-carry a written prescription:
Please wait in line at the BX pharmacy to drop off to pharmacy staff who will assist you. Hard copy prescriptions will take longer than electronic prescriptions to fill. The main pharmacy does not accept hard copy prescriptions, all hard-copy prescriptions are managed at the BX pharmacy.

Activating New Prescriptions

There are multiple ways to activate your prescription.

Option 1: Fastest and Preferred

Q-Anywhere: Currently available ONLY for NEW prescriptions at the Main Pharmacy & the BX Pharmacy (for network/off base providers)
Using your Cell phone:

• Text the words “Get in line” to 855-797-8355 or scan this QR code:
• 
• Enter the patient’s DoD ID number to activate all NEW prescriptions
• Type “Done” to confirm information is correct
• Select type of prescription (Option 1: On-base or Option 2: Off-base)
• The prompt will ask you which prescriptions you would like to fill. If you do not know the names, pharmacy will fill all available new prescriptions. Answering this question helps us better communicate if you are looking for something specific or if there are issues with what you are looking for. The team will be able to respond accordingly.
• The pharmacy will process all your NEW prescriptions (NO REFILLS) and send you a text confirmation when they are ready for pickup.

NOTE: If you don’t have the DoD ID# for the patient, you may visit MilConnect, log in, and select “My Profile”-- Update and View My Profile and then locate the patient’s DoD ID number.

Option 2: In Person

• Activation via Kiosk: The kiosk is located at the Main Clinic Pharmacy. Just follow the prompts, selecting the options for “New Electronic Prescriptions” and we will process all your NEW/RENEWAL prescriptions (NO REFILLS) and send you a text when they are ready for pickup.
• If you are filling medications for an acute condition: (i.e. an infection, acute pain medications, etc) please select the option to check in as acute when prompted on the kiosk. There is also a kiosk located in the ECC lobby for ease of check in as acute when you are leaving the ECC.
• To get text updates, you’ll need to enter your cell phone number.

Option 3: Call the Pharmacy

• Phone:
  • 888-999-1212, Options 1, 2, 4, 2, 2
  • Available 7:30 a.m. to 3 p.m.  

Requesting Prescription Refills

We have two ways to refill your prescriptions. Please allow three duty days for prescription refills.

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• You’ll be given a date and time when your refill(s) will be ready to pick up.
• To have your refills placed in the ScriptCenter, please choose this option in the MHSG Patient Portal.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

• Call our pharmacy refill line at 800-377-1723. Then, follow the prompts to select where you want to pick up your refills.
• To have your refills placed in the ScriptCenter, please choose the option on Audiocare during the refill process that states, “For the ScriptCenter kiosk pick-up located inside the BX Exchange next to the pharmacy, please press 2.
• You will be asked for your date of birth and then the prescription number

Picking Up Your Prescriptions

You’ll need to be able to provide two patient identifiers upon pickup of prescriptions: patients name and date of birth. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy.

ScriptCenter

• The ScriptCenter is available Monday-Friday, 6 a.m. to 8 p.m.; Saturday, 8 a.m. to 8 p.m.; and Sunday, 8 a.m. to 6 p.m.
• Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or certain controlled substance prescriptions.
• The ScriptCenter requires a one-time enrollment action to create a personal identification number and password for future pickups; please ask for a brochure from pharmacy staff to assist in enrollment.

Main Pharmacy

• To pick up new prescriptions at the main pharmacy, please join the pickup line after you have received text notification that your prescription is ready for pickup or if 24 hours have passed since check-in.
• Pharmacy hours are Monday-Friday 7:30 a.m. to 5 p.m. 

BX Pharmacy

• To pick up new prescriptions from civilian providers or refills at the BX pharmacy, please join the pickup line after you have received text or call notification that your prescription is ready for pickup.
• Pharmacy window hours are Monday-Friday 8 a.m. to 5 p.m.

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:

• Drop them in the secure bin located at the main and BX pharmacy, or
• Pick up an envelope, take it home, and mail them to the destruction agency.

Several exclusions apply. This includes:

• syringes
• needles
• liquids greater than 4 ounces

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.

Pharmacy FAQs

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy?

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card. You will also need their Third-Party Insurance card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.

A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.

A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills./p>

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery, TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.