Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online.
Malcolm Grow Medical Clinics and Surgery Center is closed on all Federal holidays and designated family days.
Every 2nd Thursday of the month services are limited to the Emergent Care Center. The nearest Emergent Care Center is located on Joint Base Andrews and is available 7:00 a.m. - 7:00 p.m., 7 days a week. Patients with emergency medical needs after hours will be directed (or transported by ambulance if calling 911) to an emergency department at a nearby hospital. The Military Health System Nurse Advice Line is available 24/7 at MHSNurseAdviceLine.com or 1-800-TRICARE (874-2273) Option 1.