Contact Us
Important Message
Services are limited to the Emergent Care Center on all federal holidays, designated family days, and the second Thursday of each month.
The Emergent Care Center at Joint Base Andrews is open 7:00 a.m. to 7:00 p.m., 7 days a week. Patients with emergency medical needs after hours will be directed (or transported by ambulance if calling 911) to an emergency department at a nearby hospital.
The Military Health System Nurse Advice Line is available 24/7 at MHSNurseAdviceLine.com or 1-800-TRICARE (874-2273) Option 1.
Customer Service
Patient Advocate
Phone Number: 240-612-2048
Email Address: usaf.jbanafw.316-mdg.mbx.patient-advocate@health.mil
Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer
Phone Number: 240-612-2202
Interactive Customer Evaluation (ICE)
ICE :: Service Provider List (disa.mil)
Beneficiary Comments
Concerns, suggestions and compliments from our patients and their family members may be sent to the
Patient Advocate Department.
If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a
concern or complaint online
Exceptional Family Member Program Inquiries
EFMP inquiries, questions, or concerns may be sent to the
EFMP Department
If you are separating or retiring and you are not Q-coded, the military personnel section will finalize your outprocessing checklist.
TRICARE Operations and Patient Administration
Inquiries regarding medical records, birth certificates, release of information, patient registration, in/outprocessing, etc. can be sent to the
TOPA Department
Medical Evaluation Board Inquiries
MEB inquiries, questions, or concerns may be sent to the
MEB Department
Employment Verification
Provider
Send your request to the Credential Department
Government Civilian
Potential employee are able to provide verification by submitting a Standard Form 50, Notification of Personnel Action or Leave and Earning Statement.
Contractor
The potential employee’s current/previous employer is able to provide employment verification
Media Queries
All media queries must be submitted to the Public Affairs Liaison Officer.