Contact Us
Important Message
Services are limited to the Emergent Care Center on all federal holidays, designated family days, and the second Thursday of each month.
The Emergent Care Center at Joint Base Andrews is open 7 a.m. to 7 p.m., seven days a week. Patients with emergency medical needs after hours will be directed (or transported by ambulance, if calling 911) to an emergency department at a nearby hospital.
The Military Health System Nurse Advice Line is available 24/7 at MHSNurseAdviceLine.com or 800-TRICARE (874-2273), Option 1.
Customer Service
Patient Advocate
Phone Number: 240-612-2048
Email Address: usaf.jbanafw.316-mdg.mbx.patient-advocate@health.mil
Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer
Phone Number: 240-612-2202
Interactive Customer Evaluation
ICE :: Service Provider List (disa.mil)
Beneficiary Comments
Concerns, suggestions and compliments from our patients and their family members may be sent to the
Patient Advocate Department.
If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a
concern or complaint online.
Exceptional Family Member Program Inquiries
EFMP inquiries, questions, or concerns may be sent to the
EFMP Department.
If you are separating or retiring and you are not Q-coded, the military personnel section will finalize your out-processing checklist.
TRICARE Operations and Patient Administration
Inquiries regarding medical records, release of information, patient registration, in/out-processing, etc., can be sent to the
TOPA Department.
Medical Evaluation Board Inquiries
MEB inquiries, questions, or concerns may be sent to the
MEB Department.
Employment Verification
Provider
Send your request to the Credential Department.
Government Civilian
Potential employee are able to provide verification by submitting a Standard Form 50, Notification of Personnel Action, or Leave and Earnings Statement.
Contractor
The potential employee’s current/previous employer is able to provide employment verification
Media Queries
All media queries must be submitted to the Public Affairs Liaison Officer.
Are you on staff at this MTF and need to request a change to this website? Send your request to the Public Affairs Officer at this facility. Be sure to provide the proper page links (URLs) and instructions that are required to complete your request. If your changes include images or attachments, be sure to add those to your email.