Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

About Us

Directory

Services are limited to the Emergent Care Center on all federal holidays, designated family days, and the second and fourth Thursday of each month. 

The Emergent Care Center at Joint Base Andrews is open 7 a.m. to 7 p.m., seven days a week. Patients with after-hours emergency medical needs will be directed (or transported by ambulance if calling 911) to an emergency department at a nearby hospital. The Military Health System Nurse Advice Line is available 24/7 at MHSNurseAdviceLine.com or 800-TRICARE (800-874-2273), option 1.

Don't forget to keep your family's information up to date in DEERS!