Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

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Nurse wearing white scrubs smiles and answers a phone call.

April 2, 2024

Unlock Your Health Through the MHS Nurse Advice Line

FALLS CHURCH, Va. — Need health care guidance? TRICARE has a service called the Military Health System Nurse Advice Line that can help.

Uniformed Service Member smiles and sits on a couch with clipboard in hand.

March 18, 2024

Unlock Your Health by Understanding the Referral Process

FALLS CHURCH, Va. — Sometimes, you may need care that your PCM can’t provide. This is when your PCM will give you a referral. Having a referral can reduce your out-of-pocket expenses. Referrals can also help reduce the time you need to wait to get specialty care.

Image of Service Member holding baby in his arms.

March 6, 2024

Unlock Your Health: 3 Tips For Managing Your DEERS Record

FALLS CHURCH, Va. — When was the last time you checked to see if your information in the Defense Enrollment Eligibility Reporting System (DEERS) is up to date? If it’s been a while, take time to log in to DEERS and review your information.

Don't forget to keep your family's information up to date in DEERS!