An official website of the United States government
A .mil website belongs to an official U.S. Department of Defense organization in the United States.
A lock (lock ) or https:// means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites.

Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

News & Gallery

Alerts

NEWS | Sept. 22, 2023

Mask Policy

  –   Mask guidance is based on our local COVID-19 transmission level, which is subject to change. Our transmission level is determined by the combination of CDC community-level tracking and our standard precautions for clinical care. Possible transmission levels are High, Medium, and Low. 

Current Local COVID-19 Transmission Level: Medium

Current Mask Guidance 

In outpatient settings, hospital corridors, and transit areas, masks are optional.

Masks are STILL REQUIRED if you:
  • Have symptoms of COVID-19
  • Were recently exposed to someone with COVID-19
  • Are in the Emergency Department, an inpatient ward, surgery area, or sick call
Your safety and well-being are top priorities. Staff members, visitors, and patients reserve the right to wear masks in any setting based on personal comfort or concern for exposure. In addition, all are encouraged to wear masks in settings with vulnerable or immunosuppressed patients. 

We will continue to closely monitor our local COVID-19 transmission level and update our mask guidance accordingly.
 

Know Before You Visit!

As a network of care with 12 MTFs and 11 DTFs serving over 270K enrollees, active duty service members, and beneficiaries, entering the National Capital Region Network may find it challenging to effectively manage their health care. Therefore, the NCR Market Patient Guidebook was created to optimize the beneficiary experience. You can view the patient guidebook here.
Don't forget to keep your family's information up to date in DEERS!