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Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

News & Gallery

Alerts

NEWS | March 14, 2022

Masks Required in All Health Care Settings

  –   In accordance with CDC guidance, the Department of Defense (DoD) requires all Service members, Federal employees, onsite contractor employees, and visitors, regardless of vaccination status to wear a mask in all indoor DoD facilities.  If you are not vaccinated, continue to physically distance consistent with applicable CDC and DoD force Health Protection guidance.

Know Before You Visit!

As a network of care with 12 MTFs and 11 DTFs serving over 270K enrollees, active duty service members, and beneficiaries, entering the National Capital Region Network may find it challenging to effectively manage their health care. Therefore, the NCR Market Patient Guidebook was created to optimize the beneficiary experience. You can view the patient guidebook here.
Don't forget to keep your family's information up to date in DEERS!