Visitor Guidelines
NOTE: Gate schedules and access may change periodically. Visit
https://www.jba.af.mil for the most up-to-date Operating Conditions and Gate Hours.
Visitation Policy
In order to protect the health of staff and patients, the National Capital Region Market implemented a facility visitation policy on 18 March 2020. The policy restricts visitors to one parent/guardian for minors and one caregiver for elderly patients or those with a disability requiring assistance. The local HPCON level and medical necessity may dictate processes that are more restrictive than shown below.
Who is considered a visitor or caregiver?
Visitor/Caregiver – relative, partner, or friend of the patient (or parent/guardian) who chooses to provide assistance with transportation, rehabilitation, psychosocial support, and/or cognitive needs of the patient.
All Outpatients
- Two parents may attend the initial newborn follow-up appointments and the two-week well baby appointment. Exceptions are not approved for other well child visits
- One visitor may accompany a patient who will undergo a procedure that will require wound care assistance.
- One visitor may accompany a patient who will take an anxiolytic/sedative for a procedure or imaging study.
- One visitor may accompany a patient to Women’s Health clinic appointment if the patient is being seen for her initial “new OB’ visit or if she is being seen for care regarding a miscarriage. Exceptions are not approved for other OB visits beyond the new OB visit.
- One visitor may accompany a patient who is undergoing a fetal ultrasound scan in Radiology.
- Children may accompany a visitor, who together with a patient, if childcare options are not available and the visitor is at least 18 years old and exercises control over children at all times.
- One visitor may accompany a patient to an optometry appointment.
Mandatory Use of Face Coverings
In order to reduce the transmission and associated health/mission impacts of Coronavirus Disease-2019 (COVID-19) and visitors will be screened and dispositioned in accordance with current entry control point procedures.
- All Patients and visitors (2 years and older) will wear their own cloth mask or medical-grade face mask (without mask valve) upon arrival and throughout their stay in the facility.
- Patients or visitors without their own face covering or if the face covering doesn’t properly fit will be provided one by the medical group entry control point.
- Patients may temporarily remove face coverings only when instructed to do so by the medical group staff for purposes of providing healthcare.
Service Animal Access to Facilities
- Service animals may accompany patients and visitors in military treatment facilities as long as such access does not compromise public health and safety.
- It is the sole responsibility of owners or handlers to ensure their service animals receive adequate veterinary care and provide care and stewardship, to include feeding, watering, exercising, toileting, and waste removal.
- Dogs that are “in training” or whose sole function is to provide emotional support, comfort, therapy, or companionship are not service animals under the ADA.
- Handler must present (or answer) animal verification upon request.
- Personal pets are not permitted in the facility.